Refund Policy

Refund and Return

We aim to provide the highest customer satisfaction to our customers and are willing to replace/refund a product in case the customer is not satisfied with it.

Jumpsoul Consumer Care Private Limited ( may accept returns of products directly from the company only when the following conditions are satisfied by the buyer:

  • Return Request will be entertained only for products that are physically damaged or for batch lot (product) that has been expired. No requests made beyond this period shall be entertained. A return request should be initiated within 24 hours of receiving the product.
  • The product should be received back by Jumpsoul Consumer Care Private Limitedwithin a time span of 7 working days from the date of delivery. No returns shall be accepted after the said time.
  • The tags attached to the products should be intact. Inner Seal of Product should be not tempered. 
  • The product needs to be returned in the original packaging as it was delivered to you without any damages.
  • The buyer must provide the order number received via email and other information to initiate the returns of unused products.
  • A detailed email about the reason for a refund should be sent by the customer along with the return request to our email-id 
  • You may receive a call regarding the same following in which the return/replacement procedure will begin.
The final discretion to refund/replace lies with Jumpsoul Consumer Care Private Limited